As with many Primus partners, AT&T sought to reduce problem escalation by implementing our Self-Service Knowledgebase.
My Contributions: Workflows, Wireframes, Composites, Graphics, Styles, Partner Services.
When AT&T customers indicated a specific product that they were looking for help with, we not only give them an ordered set of answers, but we also provide a related topics tree and product specific expert forums.
My Contributions: Workflows, Wireframes, Composites, Graphics, Styles, Partner Services.
With our integrated answers AT&T customers could step into the knowledgebase at anytime on the AT&T customer support site.
My Contributions: Workflows, Wireframes, Composites, Graphics, Styles, Partner Services.
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