The Knowledge Library was designed to be easily integrated into a company's existing support site.
My Contributions: Workflows, Wireframes, Composites, Graphics, Styles, Usability Testing.
When customers indicated a specific product that they were looking for help with, we not only give them an ordered set of answers, but we also provide a related topics tree and product specific expert forums.
My Contributions: Workflows, Wireframes, Composites, Graphics, Styles, Usability Testing.
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